I have just upgraded to Windows 8.1 (NOT preview) from Windows 8 a few days ago and now the internet completely doesn't work on my Asus X550CC series notebook. It displays "limited access" and sometimes the internet bars has no indication of a limited access. Internet was fully functional before I upgraded my notebook. Internet broswers, IE, Firefox and Chrome and Windows applications don't work. There's nothing wrong with my wireless internet because it works perfectly on other computers and internet devices. Please help, this internet problem is really causing inconveniences! What can I do to fix this problem? Thanks.

Hi,

Have you tried to reinstall NIC driver for test? Except this, you can use ipconfig /all command to check the IP status.

In addition, you can try to use network troubleshooter to fix this problem for test.

Control Panel\All Control Panel Items\Troubleshooting\Network and Internet

For more solutions, please refer to the link below.

http://blogs.technet.com/b/dennis_schnell/archive/2013/08/31/windows-8-1-wifi-showing-quot-limitied-quot-or-quot-no-internet-access-quot.aspx

Thanks for the reply,

I've already read that article and it has not helped me with my problem.

I've done a Windows Connection Diagnostics test and says it has detected problems that were not able to be fixed automatically: "Problem with wireless adapter or access point" and "Your computer appears to be currently configured, but the device or resource (www.microsoft.com) is not responding" What does all this mean anyway?

I was advised to reinstall my laptop NIC driver by AsusTek and hopefully that'll resolve my problem, I'll let you know.

• Edited by Megta_Knight 2 hours 28 minutes ago

Thanks for the reply,

I've already read that article and it has not helped me with my problem.

I've done a Windows Connection Diagnostics test and says it has detected problems that were not able to be fixed automatically: "Problem with wireless adapter or access point" and "Your computer appears to be currently configured, but the device or resource (www.microsoft.com) is not responding" What does all this mean anyway?

I was advised to reinstall my laptop NIC driver by AsusTek and hopefully that'll resolve my problem, I'll let you know.

Edited:

When I opened my computer, I realised I had internet access and was so happy, soon finding out it only lasted for 15 mins and then dropped completely and wouldn't come back. The next day, I went on to see if it'll work again and it did! I quickly checked if there was a Windows Update and there was, updated and internet is back and running smoothly, fixing my "limited access" issue. Hope this fixes your same problem, goodluck.

• Edited by Megta_Knight Wednesday, October 30, 2013 1:00 PM
• Marked as answer by Kate LiMicrosoft contingent staff, Moderator Tuesday, November 05, 2013 9:36 AM

POSSIBLE FIX FOUND........................

Look at this page

http://adamralph.com/2014/01/24/continuously-losing-internet-connectivity-in-windows-8-1/

The fix may be as simple as running

netsh winsock reset

and reboot.